Agents that do the work not just talk about it.
A complete stack for agents that ship outcomes.
Six primitives, composed into agents that read, write, decide, and report across your existing tools.
Reasoning models
Frontier LLMs orchestrated with structured planning, reflection, and self-correction, for ambiguous, multi-step work.
Tool-use & integrations
Agents invoke your real tools (CRM, billing, inboxes, internal APIs) through a typed, permissioned tool layer.
Durable memory
Long-running context and project-scoped knowledge so agents remember prior runs, decisions, and customer history.
Human-in-the-loop
Approval checkpoints, draft-then-send, and live takeover on anything irreversible or high-stakes.
Observability
Every run is a traceable record: inputs, tool calls, costs, latency, outputs. Debug like production.
Managed operations
We don't hand you a dashboard. Iunami designs, ships, monitors, and iterates the agents on your behalf.
From kickoff to live agent in weeks.
Map the work
We sit with your team and trace the actual tasks an agent could absorb: the inputs, the data, the tools, the decisions, the edge-cases.
Scope the agent
We define the agent's role, tool-belt, guardrails, and success criteria for v1. No vapourware, just a clear contract.
Ship to production
A working agent live in your stack within days, not quarters. Connected to your real systems, observable, reversible, owned.
Tune & expand
We watch every run, refine prompts and tools, expand scope as trust grows, and report outcomes weekly.
Real agents, doing real work.
Each agent owns a job end to end: reasoning, calling tools, escalating when it should. Built and operated by Iunami in Kuala Lumpur.
The Support Agent
Triages inbound, drafts contextual replies, escalates anything ambiguous. Handles tier-1 across email, chat, and in-app, fluent in Bahasa Malaysia, English, and Mandarin.
The Sales Agent
Researches leads, personalises outreach, books demos, and updates the CRM after every touchpoint. Reps close, not type.
The Ops Agent
Reconciles invoices, flags anomalies, drafts month-end summaries. Full audit trail and approvals on anything that moves ringgit.
The Research Agent
Reads briefs, synthesises sources, writes the first draft, cites everything. A thinking partner that doesn't sleep and never loses the thread.
Why Iunami.
Outcomes, not demos
We don't build slides. We ship agents that run in production. Judged on real metrics: hours saved, revenue moved, errors removed.
Operated, not handed over
Most teams aren't trying to become AI labs. We run the agents for you: monitoring, tuning, expanding scope, reporting outcomes weekly.
Composable, not locked-in
Our agents speak your stack: CRM, billing, inboxes, internal APIs. No new system of record. You own the work, the data, the runbooks.
“We treat every agent like a hire: onboarded, observed, reviewed, promoted.”
Iunami operating principle
What clients say.
The service was excellent and very fast. I'm very satisfied.
What teams always ask.
It owns a real, repeatable job (triaging support, qualifying leads, reconciling invoices, drafting research) end to end. It plans, calls tools in your stack, escalates when it should, and produces an auditable record of every run.
Chatbots answer questions. Workflows follow rigid steps. Agents reason: they choose tools, recover from failures, and adapt to context. Iunami pairs that with human-in-the-loop control and production observability.
No. Agents sit on top of your stack. Your CRM, helpdesk, billing, and inboxes stay the system of record. We integrate through APIs and tools you already use.
A first production agent goes live in two to three weeks. We deliberately scope v1 tight, ship it into real traffic with guardrails, then expand scope as trust grows.
Anything irreversible (payments, external sends, deletions) passes through human approval by default. We log every input, tool call, and output for replay and audit.
You do. Code, prompts, evaluation suites, and run logs are yours. We operate them on your behalf, but there is no platform lock-in or hostage data.
Put an agent on the work.
Tell us about a task your team spends too much time on. We'll scope an agent for it within the week.