Iunami Agentics

The agentic layer behind real business work.

Autonomous agents deployed against the messiest, most repeatable work in your stack — built, shipped, and operated by Iunami.

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Operated agents for the work that actually compounds.

01

Production-grade agents

Live in real stacks, not sandboxes. Logged, monitored, and improved every week.

02

Full-stack tool use

Typed, permissioned access to CRMs, helpdesks, billing, inboxes, internal APIs.

03

Human-in-the-loop

Approval gates on anything irreversible. Draft-then-send by default.

04

Operated, not handed over

We design, ship, watch the runs, and report outcomes weekly.

Deployed agents · 02

Deployed agents in

Customer Support.
—74%
first response time
What it does

Triages inbound across email, chat, and in-app. Drafts contextual replies, attaches the right policy, and escalates ambiguous cases with the full thread.

Operating notes
  • Multilingual — Bahasa, English, Mandarin
  • Tone-matched to your brand voice
  • Hands off to humans with full context
Tool surface
Support · live
Agent
Intercom
Zendesk
Helpscout
Front
Gmail
Slack
Engagement · 03

From kickoff to live agent in weeks.

DiscoveryWk 1
01

Map the actual work — inputs, decisions, edge-cases.

DesignWk 1–2
02

Scope role, tools, guardrails, v1 success criteria.

ShipWk 2–3
03

Agent live in production. Real systems, day one.

OperateWk 3 →
04

Tune, expand, report weekly outcomes.

Approval gates
Humans on anything irreversible.
You own the data
Code, prompts, evals, run logs — yours.
Outcome-reported
Weekly runs, weekly results.
Begin · 05

Start with the
right agent.

Tell us about a task your team spends too much time on. We'll scope an agent for it within the week.

Book a strategy call