The agentic layer behind real business work.

Industry-tuned agents, each built on Skills written for your business and run from one control dashboard — shipped and operated by Iunami.

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Operated agents for the work that actually compounds.

01

Production-grade agents

Live in real stacks, not sandboxes. Logged, monitored, and improved every week.

02

Full-stack tool use

Typed, permissioned access to CRMs, helpdesks, billing, inboxes, internal APIs.

03

Human-in-the-loop

Approval gates on anything irreversible. Draft-then-send by default.

04

Operated, not handed over

We design, ship, watch the runs, and report outcomes weekly.

Deployed agents in

Customer Support.
—74%
first response time
What it does

Triages inbound across email, chat, and in-app. Drafts contextual replies, attaches the right policy, and escalates ambiguous cases with the full thread.

Operating notes
  • Multilingual — Bahasa, English, Mandarin
  • Tone-matched to your brand voice
  • Hands off to humans with full context
Tool surface
Support · live
Agent
Intercom
Zendesk
Helpscout
Front
Gmail
Slack
Built on Skills

Not a generic bot. A Skill written for your business.

Every capability an Iunami agent has is a Skill — a versioned SKILL.md that encodes your workflow, tools, tone, and rules. We author it against your actual process — not a one-size-fits-all template.

  • Your systems, your tone, your escalation rules — encoded, not approximated.
  • Compose Skills into one agent, or spin a Skill into its own.
  • Version-tracked. Edit, redeploy, roll back in seconds.
SKILL.md
---
name: tenant-maintenance-triage
description: Route, prioritise & respond to tenant requests
tools: [gmail, buildium, twilio, slack]
approval: vendor-dispatch, refunds > $200
voice: warm, concise, on-brand
---
## When to use
Any inbound tenant message about repairs,
access, or a building issue.
Vertical AI

Agents that know your industry, not just AI.

Skills pre-built for the workflows and tools of specific industries — so you start ahead, not from a blank prompt.

Live

Property Management

Tenant triage, maintenance dispatch, rent reminders, lease renewals, owner reports.

Real Estate

Lead qualification, listing drafts, showing coordination, follow-up sequencing.

Professional Services

Intake, scheduling, proposal drafting, invoicing, client status updates.

E-commerce

Order support, returns, review triage, supplier chasing, restock alerts.

Clinics & Healthcare Ops

Reminders, insurance pre-checks, records intake — every write approval-gated.

Logistics

Shipment tracking, exception handling, carrier updates, proof-of-delivery.

Don't see yours? A tailored Skill for a new vertical ships in the same weeks-not-months timeline.

Control dashboard

One dashboard. Full control.

Every agent, run, and Skill in one place. Watch the work, approve what matters, tune a Skill, set the limits. Your team stays in command.

Live run log
Every action, tool call, and decision — timestamped and searchable.
Approval queue
Anything irreversible waits for a human tap. Draft-then-send by default.
Skill editor
Tune a SKILL.md, redeploy in seconds. Version-tracked, roll back anytime.
Guardrails
Set spend caps, permissions, and hard limits per agent and per tool.
Outcomes
Hours saved, tickets cleared, pipeline moved — reported every week.
Your data
Prompts, Skills, and run logs stay yours. Export or delete on demand.

From kickoff to live agent in weeks.

DiscoveryWk 1
01

Map the actual work — inputs, decisions, edge-cases.

DesignWk 1–2
02

Scope role, tools, guardrails, v1 success criteria.

ShipWk 2–3
03

Agent live in production. Real systems, day one.

OperateWk 3 →
04

Tune, expand, report weekly outcomes.

Approval gates
Humans on anything irreversible.
You own the data
Code, prompts, evals, run logs — yours.
Outcome-reported
Weekly runs, weekly results.
Iunami autonomous agents at work

Start with the
right agent.

Tell us about a task your team spends too much time on. We'll scope an agent for it within the week.

Book a strategy call