The agentic layer behind real business work.

Industry-tuned agents, each built on Skills written for your business and run from one control dashboard, shipped and operated by Iunami.

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Operated agents for the work that actually compounds.

01

Production-grade agents

Live in real stacks, not sandboxes. Logged, monitored, and improved every week.

02

Full-stack tool use

Typed, permissioned access to CRMs, helpdesks, billing, inboxes, internal APIs.

03

Human-in-the-loop

Approval gates on anything irreversible. Draft-then-send by default.

04

Operated, not handed over

We design, ship, watch the runs, and report outcomes weekly.

Deployed agents in

Customer Support.
-74%
first response time
What it does

Triages inbound across email, chat, and in-app. Drafts contextual replies, attaches the right policy, and escalates ambiguous cases with the full thread.

Operating notes
  • Multilingual: Bahasa, English, Mandarin
  • Tone-matched to your brand voice
  • Hands off to humans with full context
Tool surface
Support · live
Agent
Intercom
Zendesk
Helpscout
Front
Gmail
Slack
Built on Skills

Not a generic bot. A Skill written for your business.

Every capability an Iunami agent has is a Skill, a versioned SKILL.md that encodes your workflow, tools, tone, and rules. We author it against your actual process, not a one-size-fits-all template.

  • Your systems, your tone, your escalation rules: encoded, not approximated.
  • Compose Skills into one agent, or spin a Skill into its own.
  • Version-tracked. Edit, redeploy, roll back in seconds.
SKILL.md
---
name: tenant-maintenance-triage
description: Route, prioritise & respond to tenant requests
tools: [gmail, buildium, twilio, slack]
approval: vendor-dispatch, refunds > $200
voice: warm, concise, on-brand
---
## When to use
Any inbound tenant message about repairs,
access, or a building issue.
Vertical AI

Agents that know your industry, not just AI.

Skills pre-built for the workflows and tools of specific industries, so you start ahead, not from a blank prompt.

Live

Property Management

Tenant triage, maintenance dispatch, rent reminders, lease renewals, owner reports.

Real Estate

Lead qualification, listing drafts, showing coordination, follow-up sequencing.

Professional Services

Intake, scheduling, proposal drafting, invoicing, client status updates.

E-commerce

Order support, returns, review triage, supplier chasing, restock alerts.

Clinics & Healthcare Ops

Reminders, insurance pre-checks, records intake, every write approval-gated.

Logistics

Shipment tracking, exception handling, carrier updates, proof-of-delivery.

Don't see yours? A tailored Skill for a new vertical ships in the same weeks-not-months timeline.

Control dashboard

One dashboard. Full control.

Every agent, run, and Skill in one place. Watch the work, approve what matters, tune a Skill, set the limits. Your team stays in command.

Live run log
Every action, tool call, and decision, timestamped and searchable.
Approval queue
Anything irreversible waits for a human tap. Draft-then-send by default.
Skill editor
Tune a SKILL.md, redeploy in seconds. Version-tracked, roll back anytime.
Guardrails
Set spend caps, permissions, and hard limits per agent and per tool.
Outcomes
Hours saved, tickets cleared, pipeline moved, reported every week.
Your data
Prompts, Skills, and run logs stay yours. Export or delete on demand.

From kickoff to live agent in weeks.

DiscoveryWk 1
01

Map the actual work: inputs, decisions, edge-cases.

DesignWk 1–2
02

Scope role, tools, guardrails, v1 success criteria.

ShipWk 2–3
03

Agent live in production. Real systems, day one.

OperateWk 3 →
04

Tune, expand, report weekly outcomes.

Approval gates
Humans on anything irreversible.
You own the data
Code, prompts, evals, run logs. Yours.
Outcome-reported
Weekly runs, weekly results.
Iunami autonomous agents at work

Start with the
right agent.

Tell us about a task your team spends too much time on. We'll scope an agent for it within the week.

Book a strategy call